promenade Jean Turc à AngersArche promenade Jean Turc à Angers
©Angers, ville verte - promenade Jean Turc|D. Mouraud - Destination Angers

Our commitments

Strong commitment to quality of service and sustainable tourism and events

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OUR CSR POLICY

Destination Angers is fully committed to reducing the ecological impact of the tourism, business tourism and event sectors, in close connection with the Urban Community’s Ecological Transition Contract (in french).

Our commitment to a responsible approach aims to strengthen the positive impact of the actions we manage while reducing their environmental footprint.

This strong commitment is reflected in an our eco-responsible purchasing policy, waste management and energy efficiency measures, as well as in our corporate culture and the awareness raising we do among our partners.

Our CSR policy has four main focuses:

  • Ensuring a responsible management approach that is compatible with economic performance that benefits the local area and our clients
  • Controlling and reducing the environmental footprint of the events we organise and host
  • Ensuring the professional fulfilment of staff – who are our source of creativity and performance
  • Developing and promoting responsible and high-quality visitor services with all players in the events chain.
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©AFNOR

    ISO 20121

    promoting sustainable events

    In March 2023, Destination Angers obtained ISO 20121 certification for its CSR approach to organising and hosting responsible events.

    About the ISO 20121 standard

     

    WORKING FOR SUSTAINABLE TOURISM

    On the tourism side, our approach is built on a desire to:

    • Offer eco-responsible tourism services
    • Continue developing and promoting slow travel
    • Help tourism operators to become greener
    • Welcome and attract new event organisers and investors committed to sustainable development
    • Provide an offering for a locally-based clientèle
    • Raise the awareness of customers to green tourism practices
    • Take part in other regional initiatives for the environment such as the “Green Passport”.
    angers-juin21alamoureux-d6a3312.jpg
    ©Alexandre Lamoureux

      QUALITÉ TOURISME CERTIFICATION

      A LABEL CERTIFYING THE QUALITY OF SERVICE OF ANGERS TOURIST OFFICE
      logo-qualite-tourisme.jpg

        Quality of service and customer satisfaction are at the heart of Destination Angers’ approach. Everyday, its teams strive to provide the best service to customers and visitors, with a focus on continuous improvement. The satisfaction rate of our visitors is over 80%.

        In 2019, Angers Loire Métropole Tourist Office, under the management of Destination Angers, achieved the Quality Tourism certification as well as the renewal of its national classification as a Category 1 Tourist Office. The mystery visit campaign carried out in summer 2022 confirmed the quality of our visitor welcome, with very positive results.

        Find out more about our Quality system

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